What came up was quite interesting. Topics included teller and information queue management, meeting customer relations consultants and managers, call centres, statement handling, online banking, auto-tellers, parking, credit application procedures... There was still a steady stream of suggestions from a group of customers who, as it turned out, were very satisfied with this branch of the bank.
It made me think of three things:
- Just how much valuable feedback you can get from happy clients
- What would an unhappy group of clients have said
- How about getting this feedback internet style
That was more than enough to inspire my sense of adventure. And hence this blog was born.
Here is where I need your help and you can have your say. There are just two parts to one question you need to answer:
Are you a happy or unhappy client of your bank, and what suggestions do you have for your bank to improve?
Who knows. Taking a moment to give your views might just improve your banking experience! Spreading the word about this blog survey will improve the odds even more!
